Frequently Asked Questions

IHBeer Club Frequently Asked Questions

Membership and Signing Up

• What do I do if I have an issue signing up? 
• Please email IHBeerClub@ironhillbrewery.com 
• What is the IHBeer Club?
  • The IHBeer Club is an exclusive membership program that will enable you to take your beer enjoyment to the next level. Upon signing up, you can pick up your Welcome Box containing six 16oz and one 750ml bottle of the best beers Iron Hill has to offer, enough for two people to enjoy, a tasting journal, two specially branded IHBeer Club pint glasses and educational materials to channel your inner beer aficionado.  As an IHBeer Club member, you will receive four Quarterly Brewers' Boxes per year filled with innovative, freshly brewed Iron Hill beers that only IHBeer Club members get to try.  With each new beer, new educational materials will be provided highlighting the beer style, the story behind the beer or some info on the people who make it all happen; our brewers.  
• What is in my Welcome Kit?
  • 6 16oz cans of our flagship beers and a 750ml bottle reserve, enough for 2 people to enjoy
  • Educational materials on these new beers
  • IHBeer Club branded pint glasses
  • An IHBeer Club Tasting Journal 
• What’s included in my Quarterly Brewers Box?
  • 8 16oz cans of exclusively crafted Beers brewed just for you, enough for 2 people to enjoy
  • $10 Reward to use at any Iron Hill Brewery & Restaurant
  • Digital educational materials on the exclusive beer.
• How much does membership cost?
  • $40 a quarter, plus $40 to sign up (receive Welcome Box upon sign up)
• Am I required to be 21 years or older to sign up?
  • Yes, you must be 21 or older to sign up. You will have to present your ID at the time of pick up

Billing 

• Will my subscription automatically renew?
  • Yes, you will be charged $40 each quarter for your Subscription Service. Pay on the 1^st pick up on the 15^th.
• How do I update my credit card information?
  • Please email IHBeerClub@IronHillBrewery.com for billing concerns
• Can I pause or cancel my membership?
  • Please refer to your confirmation e-mail to make changes
• Do I receive King of the Hill points on the IHBeer Club membership cost?
  • No, we are unable to award points on any alcohol purchase including the IHBeer Club membership.
• Is my membership taxed?
  • Your membership will be taxed in accordance with your pick-up store’s state sales tax.

Pick up

• How often do I pick up my Brewers’ Box?
  • Quarterly pick-ups are required within a three-week window starting on the 15th of each of these months: 
    • November
    • February 
    • August 
    • May
  • How long will you hold my Brewers’ Box for me?
    • 3-weeks from pick-up start date
  • When do I pick up my first Brewers’ Box?
    • You are eligible for pick up for the upcoming quarter, if you join by the quarterly cut off. These are -
    • Join by November 1 to get the November box
    • Join by February 1 to get the February box
    • Join by May 1 to get the May box
    • Join by August 1 to get the August box
    • Where can I pick up my Brewers’ Box?
    • I am unable to pick up my Brewers’ Box during the designated pick up window. What do I do now?
      • Contact IHBeerClub@ironhillbrewery.com during the window of pick up.
    • Can this be shipped to me?
      • No, at this time we only offer in store pick up.
    • Do I need to bring ID with me in order to pick up my Welcome Kit or quarterly Brewers’ Box?
      • Yes, please bring a valid ID with you to pick up.

In the Box

• My box is damaged. One of my beers is damaged or missing. My glassware broken. What should I do?
  • Please contact IHBeerClub@ironhillbrewery.com so we can rectify the situation.
• How do I get a beer again if I really liked it?
  • We are seeking feedback on all of the beers in your Brewers’ Boxes. Based on feedback, we will make decisions on making these products again and making them available in our restaurants and/or eventually sold in retail.
• Can I request specific beer styles to be included or excluded in my beer box?
  • At this time, you cannot request certain beers to be included or excluded from your quarterly beer box. However, we would love to hear your feedback.  If there is a certain beer style or flavor profile you are thirsty for Iron Hill to brew, send an e-mail to IHBeerClub@ironhillbrewery.com.  Who knows, you might see your suggestion in a future box!

Gifting

• Can I buy this as a gift for someone?
  • Yes, you can do so in the products page of our website.